Friday, April 17, 2009
How To Study Consumer Behavior!
In the marketing field there are many ways of finding more information out about your target market and the consumers that would be buying your products. Two of these ways are:
• Surveys
• Focus Groups
Both of these types of research studies are used jointly with communication. The marketer needs to talk to the people face to face, or over the phone. Either way the marketer needs to be professional and needs to know how to handle a situation without being inappropriate with his/her mannerisms and communication skills.
The first study is a survey, this is a research procedure used for collecting, analyzing and presenting large amounts of raw data during an interview. By going this route the marketer can get all the information he needs from asking in depths questions with more detail. The marketer needs to be straightforward when speaking and make sure he/she covers all the topics and main points of the product. Surveys help the company gain statistics from the consumer population and see where the product would sell best.
The second form of study are focus groups, these are groups of eight to twelve people involved in a discussion led by a moderator skilled in persuading consumers to discuss thoroughly a topic of interest to the researcher. Compared to a survey this form of study can probe very specific aspects of how consumers prepare to buy, decide to purchase, and use the product. By doing this the marketer can find exactly what the consumer is looking for when they are in the store deciding what they want and which product is best for there needs. The marketer in this instance needs to speak very clearly and listen more to the consumer to determine what they are really thinking of when shopping.
Both of these forms help the company greatly before letting a product go out to the stores. The company knows prior to the release whether the product is going to sell or not. After these studies they can go back and alter the product to what the consumers exactly are looking for.
Giving a good Presentation
Your purpose
Before you begin you must determine your purpose. Ask yourself some simple questions like the ones below.
- What do I want my audience to learn?
- How is my presentation benefiting the company?
After you have a general idea of your purpose, write a purpose statement. The purpose statement is the answer you have to the questions above. It shouldn’t be more than one sentence and make sure it’s clear and concise.
Analyzing your audience
It is very important to know what audience you will be presenting to. To find out more about them consider their experience and attitude on the subject, education, and what questions they might ask. This will help prepare you for an effective and reaching presentation.
Structuring your Presentation
After you have all the information on your topic, you need to put it all down in order. You need to first have an introduction. Make sure the introduction stands out and addresses all the points in your presentation. People generally remember the opening and closing best so do a good job at giving an overview of the subject. Next have a body explaining each point you made in your introduction. Show demonstrations and examples to help the audience have a clearer understanding. Lastly, you’ll need to have a closing. Sum everything up in a lasting way that will leave an impression.
Then you’re all done! Hope this helps and don’t let those big presentations scare you anymore.
Thursday, April 16, 2009
Using Social Networks as a Basis of Business Communication
One of the greater advantages of using social networking sites in organizations is that they are usually cheap and sometimes even free sources of communication. There are also limitless possibilities of the amount of people that can be met through these sites. With businesses keeping up with new technologies, they are enabling connections that can be made with other businesses or customers from all over the world.
When trying to reach customers, creating a page for your business on Facebook, for example, would make it easy to communicate with and advertise to customers. Compared to other types of advertisement, customers could always look up the website or go online and view information about the company at their leisure.
Social Networking sites are also a great way for employees to communicate between each other. When the phone is busy or email seems to be out of reach, employees can use a site like Facebook to keep in close contact with fellow associates. Facebook also allows multiple conversations between more than two associates with the ability to comment on each other's pages.
While social networking sites are very popular and are now being praised for helping businesses in communication and growth, there are a few things to be careful with. Because of the large exposure to these sites, such as Facebook, businesses must be extra careful with their use of wording and also with the behavior being represented on their sites as to not offend potential customers or business partners. Businesses could be misunderstood and their reputation could be on the line as a result.
Communicating with a Customer
There are many ways and opportunities you have to communicate with a current or potential customer. Following are some common avenues of communication, and the pro’s and con’s of each. Customer preference is key, so asking which way they would most like to be contacted is highly recommended.
Pros:
- You can type faster than you can talk and really think through what you’re saying before sending it.
- It’s convenient
- Creates a written record of conversations with clients.
- Customer may not check their email.
- Customer might misunderstand a question and not be able to answer the information you need.
- Can sometimes lack that important personal touch.
Pros:
- Restores the human contact that email does not have.
- Aids communication by clarifications that might be misunderstood in emails.
- Possibility of not being able to reach customer
- Be a potential time waste
Pros:
- May be too busy to sit at a computer and open document after document.
- Provides a quick hard copy that they can take with them.
- Fax may not be turned on, which means they wont receive it right away.
- Line may be busy and fax won’t go through.
- If fax is a public machine, confidential information may be at risk.
Tuesday, April 14, 2009
Understanding the Principles of Business Communication
Understanding the Principles of Business Communication-
Business communication, especially the correspondence among people within organizations or between those people and their clients or customers, is essential to the success of individuals and businesses. Because of their importance, such communication should be well written; those that are not waste time and money.
Selecting the Appropriate Medium and Form-
Important as they are, letters and e-mail messages are not the only means of communication available to businesspeople. You can choose from a wide array of possibilities, including:
- instant messaging
- fax
- voice mail
- videoconferencing
In addition to more-traditional means of communication, such as:
- letters
- memos
- telephone calls
- face-to-face meetings
In selecting the appropriate medium, first consider the context, audience, and objective of the communication.
Negative Messages and the Indirect Pattern-
Communicating bad news is sometimes necessary in the workplace. Doing so effectively can benefit the writer and the professional image of any organization. As with any type of writing, consider how your audience will react to your message. Research has shown that people form their impressions and attitudes very early when reading letters. At the same time, bad news is easier to accept when the reasons behind it are explained first. For this reason, presenting bad news or refusals indirectly is often more effective than presenting them directly, especially if the stakes are high. Further, in international correspondence, far more cultures are generally indirect in their business communication than they are direct.
Friday, April 10, 2009
Thursday, April 9, 2009
Communicate Effectively in an Interview
- Show that you’re well rounded (weave skill sets, work/non-work examples)
- Sell yourself. Take credit while showing accountability (I vs. We)
- Remember your STARS, especially results (be specific about how you made it happen)
- Know key points of the company
- PRACTICE
- Don’t ramble (answer the question and be succinct)
- Don’t make up answers to make yourself look better
- Don’t “oversell” or be untrue to yourself
- Don’t lose your cool if something goes wrong
Result Driven Questions
- In your last position, how did you define doing a good job? Using your definition, do you feel you did a good job? How do you know?
- What are your three most important accomplishments?
- Tell me about a time when you had to convince a team member to change his or her mind about something. What did you do?
- Tell me about a time you failed…and another…what did you learn?
- Tell me about a product you think is well-marketed, and explain what makes it so.
- Why do you buy what you buy?
Conducting Primary Research
Primary research is the gathering of raw data from such sources as firsthand experience, interviews, direct observations, and questionnaires. In fact, direct observation and interaction are the only ways to obtain certain kinds of information about human and animal behavior, natural phenomena, and the operation of systems and equipment.
In an academic setting, you may talk about resources with your peers, your instructors, and especially a research librarian. On the job, you may rely on your own knowledge and experience and that of your colleagues. IN business, the most important sources of information may include market research, questionnaires and surveys, focus groups, public meetings, shareholder meetings, and the like. In this setting, begin by brainstorming with colleagues about what sources will be most useful for your project and how you can track them down.
Beginning with Experience
if your research topic deals with something familiar or relates to an occupation you are in or hope to be in, you may already know enough to get started. In addition, you can check your home or office files for any materials you have acquired on the subject. Based on this background, make a rough outline,-it will tell you how much you know about the topic.
Interviewing for Information
To learn from the experience of others, you may be able to do some of your research by interviewing someone who is an expert on the subject. This process includes:
- Determining Whom to Interview
- Preparing for the Interview
- Conducting the Interview
- Expanding Your Notes after the Interview
Determing Whom to Interview- Many times, your subject or purpose logically points to the proper person to interview for information.
Preparing for the Interview- Once you have selected the person or persons you would like to interview, learn as much as possible about each person and the organizations for which he or she works.
Conducting the Interview- Arrive for your interview on time and be prepared to guide the discussion. Once you've introduced yourself, take a few minutes to chat informally- this will help both you and your interviewee to relax.
Expanding Your Notes after the Interview- Immediately after leaving the interview, use your memory-jogging notes to help you mentally go over the interview and record your detailed notes.
Marketing Through Viral Videos!
A viral video you ask? Well this is a short clip of a product but it’s not an everyday advertisement or commercial. It can be so out there that you wouldn’t want to see it on the T.V. This video is posted online and then through the process of people viewing it, the more and more people who look at it increases the number of views because they then send the message of it to there friends, families and coworkers.
Everyone remembers the dancing baby clip a while ago, while that was a viral video which was created and through the sending of it on blogs, emails, and instant messengers the numbers of times people viewed it was outrageous.
This a one way that marketers can really get there product seen by many consumers over a short period of time. But marketing companies need to ask themselves these few questions when deciding on marketing through a viral video.
What is the goal of the campaign?
Are you promoting a specific product? How do you want consumers to view the product? Should consumers respond to the video and product in a specific way?
Will this video reflect the brand appropriately?
Many companies actually get a negative response about their brand due to a viral video. Many times that’s because they don’t realize what’s to far and when enough is enough in marketing. The company needs to make sure that the video is funny, appealing but not too offensive to the target market. There is a lot of research that needs to go into the process of creating a video, the concept and the storyline of the video.
Tips to maximize the Viral Potential of Your Videos:
•Keep your video clips short, you don’t want it to long that it becomes overwhelming and time consuming for the viewer.
•Ensure that your video has interesting, entertaining or provocative content, The “WOW” factor! It needs to blow the viewers away and leave them saying “that was hilarious, so and so needs to watch it.”
•Be cautious about including commercial or promotional content. Don’t include a lot of words that make it look like an advertisement; by including the product itself says enough.
•Optimize your video clips to maximize distribution across social network sites. Make sure that everyone can view it not just those people that visit one site. Post it on facebook, youtube, twitter and etc.
Friday, April 3, 2009
Meeting the Deadline
Know the assignment
The first and most important thing that you must do is understand the assignment. If you don’t understand the assignment you are wasting your time and will most likely anger some people in the process. Ask the person who gave you the memo assignment these simple questions to help you get an idea.
- What is the topic of the memo?
- Who is the memo going to?
- What is the purpose?
- What key points should you address?
- Who is signing the memo?
Getting information
Background information is usually readily available somewhere in your company. You may happen to find information from a previous memo or other relevant information that you can use in your memo. Sometimes companies may even have a data base which can provide you all the information you need at your figure tips. Remember to make sure that the information in your memo is accurate, fits your context, and avoids plagiarism.
After you get all the information you need, start getting your thoughts in order. Your memo needs to have an opening, middle, and closing. Don’t try to make a lengthy outline. Your time is limited so just make one that has all your major points. It doesn’t have to be perfect, your objective is to get show the reader your purpose.
The last thing you need to do is write a draft. Look at your outline and make sure that your memo covers all points covered in your outline. Cover only one subject per paragraph to ensure that points don’t get confused. It also allows more flow in your memo which makes it an easier read for your target.
Once you have completed your draft, look over to see if there are any grammar errors. After you found all the minor mistakes start focusing on the structure. Make sure it is solid and is in an orderly fashion. Also keep an eye on the clock so you know when to sum it all up.
Using these techniques will help you get a lot done in little time. Thanks for reading.
What Motivation Can do for Your Work Life
Storytelling helps business leaders engage their workers in strategy, vision, values and change. Especially in times of crisis or uncertainty, persuasive stories have contributed to some of the most inspirational leadership performances in history.
Whether the motivation comes through verbal or other means, everything always goes back to building goodwill. Extra effort and hard work will come from the individuals who want the reward of doing well, especially if tangible rewards are included for them. Here are some ways to motivate your workers:
- Create incentive- laden pay scales (less output= less pay, more output= more pay)
- If employees know they must perform to achieve salary increases, they will be motivated to work.
- Remind employees of what they will get for their efforts.
- Create a generous bonus structure with a benchmark that may seem unreachable, then watch them reach it.
- Bring a motivational speaker in once a month so employees can listen to someone else's struggles and how they overcame them.
- Follow through on all of your promises.
Source
http://www.the-storytellers.com/why-storytelling/
Maintaining Communication Skills in a Highly Competitive Work Environment
- As a team, you can come up with a shared goal when marketing to customers and making sales.
- Keep each other informed about current clients you have or deals you are working on so it is known. This could prevent a variety of conflicts.
- If you notice one of your teammates is falling behind in sales, you can help them with effective coaching on how to better market to customers.
By simply working together, there is no telling how successful your company can become.
Thursday, April 2, 2009
Collaborative Writing also known as workplace writing is often-working with other people on a team to produce a single document. Like any team project it requires the cooperation of people with different personalities and backgrounds working toward a common goal. I feel like that is what I am currently experincing in my online course right now. I have to communicate with all these different individuals via internet and try to come together to complete this project.
Achieving the goal can be stressful but rewarding
Collaborative writing is generally done for one of three reasons:
1. The project requires expertise or specialization in more than one subject area.
2. The project will benefit from merging different perspectives into a unified perspective.
3. The size of the project, time constraints, or the importance of the project to your organization requires a team effort.
Advantages and Disadvantages of Collaborative Writing
-Advantages:
1. Many minds are better than one.
2. Team members provide immediate feedback.
3. Team members play devils advocate for each other.
4. Team members help each other past the frustrations and stress of writing.
5. Team members write more comfortably.
6. Team members develop a greater tolerance of and respect for the opinions of others.
-Disadvantages:
1. Demand it can place on your time, energy, and ego as a writer.
2. Takes more time than writing alone.
3. Exposes your writing to critism.
Functions of a Collaborative Writing Team
Writing teams collaborate on every facet of the writing process:
1. Planning the document
2. Researching the subject and writing the draft
3. Reviewing the drafts of other team members
4. Revising the draft on the basis of comments from all team members
Following this easy steps will result in a successful creation of a document. I think that communication in this process is very important. If you don't communicate while trying to collaborate during a writing process it will never come together correctly (Oliu)."
Oliu , Walter E., Charles T. Brushaw, and Gerald J. Alred. Writing That Works. 9th ed.. Boston: Bedford/St. Martin's, 2007.
Friday, March 27, 2009
Creating a Perfect Outline
Traditional Roman Numeral Outline-
1.Major section
A. First-level subsection
1. Second-level subsection
a.Third-level subsection
1) Fourth-level subsection
Roman Numeral-
- Step 1- Know your topic well enough to be able to identify it’s major sections.
- Step 2- Decide first level topic is the overall topic of the article.
- Step 3- Decide on your second major section.
- Step 4- Once you’ve made your major section think about minor divisions.
- Step 5- After creating the outline go back and fill in other information.
- Step 6- Finally review your work and see if there is anymore information you can put in.
Decimal Numbering System-
1. Major Idea
1.1 Supporting idea for 1
1.2 Supporting idea for 1
1.2.1 Example or illustration of 1.2
1.2.2 Example or illustration of 1.2
1.2.2.1 Detail for 1.2.2
1.2.2.2 Detail for 1.2.2
1.3 Supporting idea for 1
2. Major Idea
Typical Uses of Decimal Numbering System Outline -
- Procedural Manuals
- Mathematical texts
- Scientific Material
- Technical Material
Conclusion-
Outlines-
1.Keep information in a professional order
2.Everyone is clear on the information at hand
3.Looks very professional
4.Efficient way of getting the information down on paper.
5.Time saver.
Time-Management Strategies
Allocating Your Time
Keep a calender on your desk where you can put down all of your deadlines. This way you will be able to see all of your tasks in front of you at once. A good tactic is to turn the deadlines into shorter more manageable deadlines. Concentrating on smaller goals can help you make your deadlines more attainable and also helps relieve pressures.
It is best to work on your most difficult tasks in the time of day when your mind is sharpest. This will allow you to get all the smaller things out of the way first, instead of just wasting the whole day on one big task.
Preparing your Work Enviornment
Another good time-management strategy is setting up your writing environment and having your materials ready before you begin. This way you know what you are there for, and in turn put greater focus on the task at hand. It is also best to find a quiet place with as little distractions as possible. The better you can concentrate, the more you will get done.
Remaining Flexible
Writing may sometimes seem like it is getting no where. Either your not interested in what your writing or your at a tough spot in your outline. A good way to save time is by actually doing the part you enjoy most first. It can either be the easiest or most interesting part, it doesn't matter. The goal is to get some momentum going. Once your draft starts flowing from your finger tips, try not to take a break. You may lose your focus, and if you feel you must take a break, try to keep your paper in mind.
These strategies don't have to be used just for writing, they can be used with what ever type of tasks you are given. When using effective time-management you will see the great benefits that it offers. You will no longer be bound to your deadlines and have more times to do things you enjoy. Thanks for reading and don't forget to join so you can comment.
Thursday, March 26, 2009
Effectively Writing and Formatting a Professional Business Letter
When it comes to business letters, it may seem fairly simple and straightforward to go about writing one. However, it takes great proficiency for your letter to stand out in a professional manner. It is important that your letter be organized in a way that is both appealing and useful to your audience. Professional business letters are most successful, with both fellow business associates and consumers, when they are written and formatted properly.
In order to communicate effectively with your audience, your letter must be arranged in an appropriate format. Have you ever noticed how most business letters are set up in a similar way? That is because there is a certain standard criteria that many professionals follow in formatting business letters. If you want your letters to look professional, you should consider doing the same.
Here are some helpful tips to format your business letters correctly:
- If you use letterhead, always align everything to the left of the paper, because you don’t want the content to look squashed between the margins.
- Make sure to use at least 1-inch margins – both vertically and horizontally.
- In your heading and throughout the letter, spell out every word, with the exception of the standard Postal Service abbreviations, to keep everything clear and comprehendible.
- The body of the letter should be single-spaced with small paragraphs, so the audience can read it more easily.
- In closing, always use your best judgment in what you say. The word “Sincerely” is often a good choice because it is a standard and respectful way to end your letter.
Business letters are extremely influential objects that are often the basis of your audience’s first impression of you. This is why the appearance of the letter is crucial because the audience will often associate the organization and look of the letter with the writer’s personality. For example, if it is obvious that your letter was carelessly thrown together, especially as a marketing professional, it is likely that your audience will not consider working with you. Effectively writing and formatting your business letters will not only improve your communication with others, it will also help show off your true professionalism.
How To Influence Customers!
- Advertising
- Personal Selling
- Public Relations
- Internet
- Direct Marketing
- Publicity
- Sales Promotion
- Connect with there needs
- Remind the customer of their needs
- Educate the consumer to there need
Saturday, March 21, 2009
Content and Organization
Content
The first thing that you need to pay attention to is the content in your writing. After you write your draft, put yourself in a frame of mind to view your work objectively. Some things you should ask yourself are:
- What is my purpose?
- Do I need to add or elminate content?
- Is my content accurate?
- Are my recommendations supported by my conclusion?
When thinking about adding more content, make sure that it is tied in with the purpose. The last thing you want to do is have a bunch of useless information in your paper. Even if it's interesting, your distracting your reader from the purpose. So don't add anything unless it will help improve your case.
Organization
The first thing you need to do when focusing on organization is make an outline. The benefits of having an outline is that it breaks down blocks of text into single ideas, and makes the sequence of points easy to evaluate. It is a lot easier to organize your thoughts when they're only one or two lines. If you find a problem in your outline, simply revise it until it sounds better. You want to make sure that there is strong logic in your sequence to ensure your readers can easily follow.
Friday, March 20, 2009
Assessing Audience and Purpose
The first and obvious step is determinging what you will be writing about. You want your readers to learn something new and take it with them when they are finished. Knowing your purpose gives you a sense of direction in which you want to write your paper.
After figuring out the purpose of your paper you need to access your audience's needs. When they are through reading your paper there should be no misunderstanding as to what you wanted then to recieve from this.
You may want to ask yourself before you begin writing-
- "Who is my audience?"
- "What do you want your audience to know?"
- "What does your audience know about the subject?
- "Does your format enhance audience understanding?"
- "Do you have more than one audience?"
- "Have you narrowed your topic to what you want your audience to know?"
- "What are your audience's needs in relation to the subject?
Now you need to consider your context in which you are going to write. The environment or situation are to key factors in chossing your context. It will ultimitely affect how your reader interprets the meaning.
When thinking about the context you may ask-
- "What is your professional relations with your readers and how might that affect the tone, style, and scope of your writing?"
- "What mediums to do your readers prefer-memo, letter, report, or e-mail?"
- "What specific factors or values are important to your readers company?"
- "What is the corporate culture in which your readers work. ?"
- "What are the professional relationships among your readers?"
Brainstorming may not bring you all the information you need. Therefore there are other means of finding your information such as the library that provides books, articles, reference works, and other material for you to use. The internet is also a popular way of doing research these days.
When you believe you have all this down you can begin to downsize it to only the actual information you need and will use in your writing. You must determine your scope of how much you need to get your point across to your audience.
Once you have narrowed it down you will take the remaining information and organize it. As you put your ideas together on paper continue to move them around seeing if you need to add something you forgot and delete more information.
Now you are ready to begin writing. Begin by writing a draft to get all your ideas down on paper. When finished you may want to set it aside and doing something else to get your mind off of your work. Maybe even wait until the next morning to review it. This way you're working with a fresh mind and you are more focused. You may also want to have someone else check over your work.
Following these short easy steps is a sure way to make you a good writer. You will feel like you have accomplished teaching your audience new and have the confidence that they will walk away remembering what you said.
What is Needed to Persuade Customers to Choose a Company's Product
- There is a saying KISS: Keep It Simple Salesperson
- Don't use to big of words to describe an item
- Make your writing flow and fun to read
- Include illustrations for enhancement
- Word of mouth
Thursday, March 19, 2009
The Use of Creative and Valuable Strategies When Marketing to Consumers
The most important aspect of any field in marketing is the consumer. Many companies tend to focus on the promoting and selling of their product or brand but fail to think about the consumer first and foremost. When marketing to consumers, it’s imperative to consider their overall needs and the strategies that can help you build lasting relationships with your customers.
When initially informing the consumer about you or your company in marketing, you want to be sure to describe how they will benefit from your business. The consumer is always going to question what is in it for them and it is your job, as the marketer of your company, to make sure the benefits are very clear and direct. You also want to always try to answer potential questions in your marketing that the consumer might have about your company or services. This helps clarify information and could potentially get rid of any doubt consumers might have about your company.
Another strategy is to incorporate lists in your marketing. Simply putting together a list and breaking down information will help the consumer understand more about your company. For example, if you own a travel agency and are marketing consumers to buy vacation packages, you could make a list of services that you would provide for your customers.
Here is a clear example of making an effective and informative list.
Here at Naples Travel Agency, our services include:
- Offering competitive pricing on all of our vacation packages
- Discounted show tickets free for all travelers who book their vacation with us
- All vacation packages are completely refundable in case of emergency
Along with providing clarity to your consumers, you will always want to build goodwill in your marketing. You want the consumer to feel like they are important and that you would appreciate them as a customer. Marketing is all about creating an exchange of value between the company and consumer so by building goodwill, you are also accentuating the value of the customer.
There are many different ways to go about marketing to consumers. However, not all of them are effective or even successful. It is always best to think about your consumers before beginning the marketing process. Directly connecting with the consumer in your marketing using productive strategies could not only attract customers, but potentially help you maintain a long-term customer base.
The Importance of a Good Memo and Communication within your Work Environment
- Direct Benefits- The most powerful (direct rewards the reader receives from your message)
- Indirect Benefits- The benefits the company receives (in the end, so do the employees)
- Emphasize your great ideas.